Workday Tips for Agency Service Desks 

The central Workday Help Desk will serve as the primary Help Desk for all employees’ Workday needs. However, we understand that your agency’s employees may reach out to your agency help desk and field tech personnel first; in the event this occurs, please refer to the following tip sheets for further triaging end user inquiries if they do not appear to stem from a connectivity issue within your network. 

If the end user is having trouble accessing the Workday application, below are some suggested steps for determining the issue: 

  1. Ensure that the end user’s computer or mobile device is functioning properly, connected to the network, and able to access other applications on the network. If not, please follow your agency’s escalation process. 
  2. Ensure that the browser and browser version is supported by Workday: https://www.oregon.gov/das/HR/Documents/Workday%20browser%20support%20policy.pdf Current list at go-live is attached. 
  3. Ensure that the browser is pointed to XXXXXXXXXXXX (place holder for Workday production address, which is not available until go-live). 
  4. If the steps above do not result in access to Workday, please contact the Workday Support Help Desk at: 
    • Workday.Help@oregon.gov 503-934-3500
    • For Workday application login password changes or resets, please have the Workday end user follow the procedure within the Workday application. 
    • Users will find videos, job aids and quick reference guides that may answer their Workday questions on the Workday website: https://www.oregon.gov/das/hr/pages/workday.aspx#