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Explore How-To's and learn best practices from our knowledge base.
General
FAQ
47
I am locked-out of my workstation. What should I do?
How do I connect to my desktop remotely?
Why is my Outlook failing to connect?
I forgot my password. Can you please send it to me?
I just changed my password but I don't like the new password. Can I change it to something else?
See all 47 articles
Getting Started
4
I need to create a new password. How do I create a secure password?
How do I reset my UNIFY work phone password?
How does my UNIFY phone work?
Unify Phone User Resources
Using ODE Customer Portal
2
I'm a new user to Freshservice and I don't know my password. How do I get it?
ODE OIT Customer Portal End User Guide
Institutions- How to update, change, add grades or remove grades to your institution
1
How to Update Your Institution Information
How to Handle a Call from the Media
1
What should I do when a reporter calls/leave a voicemail?
How to Handle a Call/Email from a Legislator
1
When a Legislator, Legislative Staffer, Education Advocate or Policymaker Calls or Emails:
Data Collections/Applications
Consolidated Student Collections
6
How do I change a last name, gender or birth date in a Secure Student Identifier (SSID) record?
How do I fix the error "Student ID match, at least 3 demographics do not. The Student ID (State ID) matches but any three of DOB, SSN, LastName, DistrictID, or Gender must also match"?
How do I fix the error "Student ID does not match. There is no match to the Student ID (State ID) supplied for this student"?
How do I correct the error "SSID merged to another. The student with the SSID has been merged (unduplicated) to another SSID"?
How do I fix the error "Student ID matches an outdated student. The SSID record for submitted Student ID (SSID) has not been updated since last July 1st"?
See all 6 articles
General
1
What Do the Reporting Agency Codes Mean on the Schedule of Due Dates?
IDEA
1
Support Contact List
Sexual Misconduct Verification System (SMVS)
1
SMVS Support Contact Information
New Computer Solutions
FAQ
3
How do I add a printer?
How do I find my computer's name?
My workspace needs adjustment. Can you help me fix it?
Windows 10, Office 2016, G-Suite
Office 2016
8
Outlook 2016 Setup
How do I access ODE templates in Word 2016?
How do I add my signature block in Outlook 2016?
Make Google Sheets and Docs available offline
My Outlook is Offline
See all 8 articles
Windows 10
4
How do I lock my PC in Windows 10?
How do I export my favorites/bookmarks?
How do I set my browser home page?
How to enable and/or change Multi Factor Authentication (MFA) settings for Microsoft 365
Workday
Common questions
1
Workday Tips
Agent Solutions
Apostille Requests
1
What is ODE's Role with Apostilles?
School Accreditation
3
How do I know if my school is accredited?
Registation of Private Schools/Are Private Schools Accredited?
Charter Schools - Are the Public or Private?
Who to Contact for Complaints
1
School Complaint Process
Fair Dismissal Appeals Board
1
Fair Dismissal Appeals Board (FDAB)
Home Schooling
1
How do I Register my child for home school?
Web Security
2
DSA Web Security
Request to Change Your District Security Administrator
GED Information
1
GED Info
Tracker
1
How to Handle Fresh Desk Tickets Created by Contractors (John Hunter & Mike Green)
Purchasing
1
Non-supported Purchase
Add New Regional ESD Partner into CMS
1
Adding New Regional ESD Partner into CMS
Emergency FAQs
Meeting Solutions
12
How do I sign in to Skype for Business?
How do I create a meeting in Skype for Business?
How do I make a meeting in GoToMeeting?
How do I make a meeting in Microsoft Teams?
How do I install the Outlook plugin for GoToMeeting?
See all 12 articles
DirectAccess
1
What is DirectAccess and how do I access it?
Checkout Laptops
0
Desk Phone
16
How do I forward my desk work phone to my work cell phone?
How can I access my voicemail outside of ODE?
How do I navigate menus and volume options for the Unify IP35 Phone?
What does the missed call lights mean on the IP35 Unify Phone?
How do I connect and use a headset with a IP35/IP55 Unify phone?
See all 16 articles
Support @ Home
2
How do I access my email online?
Authenticator for iOS Set up for Existing MFA Users
Calendar Configuration
3
How do I schedule a Skype meeting in Outlook?
How do I schedule a Microsoft Teams meeting in Outlook?
How do I choose the correct option in the "Show As" menu?
User Principal Name (UPN) Change
8
How do I log in to Office 365 following the User Principal Name (UPN) change?
What is the User Principal Name (UPN) change and what issues might I encounter with it?
How do I fix issues with links to shared files and folders in Office 365?
How should I prepare for the UPN change?
My team no longer has access to OneDrive files and folders that I have shared. How can I restore that access?
See all 8 articles