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General
FAQ
47
I am locked-out of my workstation. What should I do?
How do I connect to my desktop remotely?
Why is my Outlook failing to connect?
I forgot my password. Can you please send it to me?
I just changed my password but I don't like the new password. Can I change it to something else?
See all 47 articles
Getting Started
4
I need to create a new password. How do I create a secure password?
How do I reset my UNIFY work phone password?
How does my UNIFY phone work?
Unify Phone User Resources
Using ODE Customer Portal
2
I'm a new user to Freshservice and I don't know my password. How do I get it?
ODE OIT Customer Portal End User Guide
Institutions- How to update, change, add grades or remove grades to your institution
1
How to Update Your Institution Information
How to Handle a Call from the Media
1
What should I do when a reporter calls/leave a voicemail?
How to Handle a Call/Email from a Legislator
1
When a Legislator, Legislative Staffer, Education Advocate or Policymaker Calls or Emails:
