FAQ

Default solution folder, feel free to edit or delete it.

I am locked-out of my workstation. What should I do?
Please check the following issues: 1.) You may have entered the wrong password. If you attempt to log in too many times with the wrong password, you ...
Wed, May 31, 2017 11:21 AM
How do I connect to my desktop remotely?
The following instructions will help you through setting up a remote connection to your ODE desktop computer. If you encounter any problems during this proc...
Mon, Sep 10, 2018 2:30 PM
Why is my Outlook failing to connect?
 There could be a few reasons that Outlook could fail to connect. Before you contact the Help Desk, please review the following: Did you just change...
Thu, Feb 25, 2016 3:36 PM
I forgot my password. Can you please send it to me?
 The Help Desk cannot send you your old password. The Help Desk can, however, reset your password so you can create a new one. Important Notes: ...
Thu, Feb 25, 2016 3:37 PM
I just changed my password but I don't like the new password. Can I change it to something else?
 You must wait at least seven days between password changes. If it is critical that you change your password before seven days have passed, you can call the...
Thu, Feb 25, 2016 3:39 PM
I need an OregonLearning.Org email account. What do I need to do to get one?
 Fill out the form below and send it to the Help Desk.
Thu, Jul 7, 2016 4:42 PM
How do I remove the Clutter function from Outlook?
Clutter is a proactive email feature that separates out your mail based on your email reading habits. Clutter has been active by default for Office 365 user...
Thu, Jun 2, 2016 9:30 AM
How do I access my E-Pay Stub?
 For questions related to the E-Pay Stub or any other payroll issues, please contact Payroll Administrator Jodi Rhode in the Human Resources office.
Fri, Mar 20, 2020 8:35 AM
How do I fill out my timesheet?
 For questions related payroll, please contact Payroll Administrator Jodi Rhode in the Human Resources office.
Fri, Mar 20, 2020 8:37 AM
I accidentally deleted a crucial file. Is it possible to get it back?
 That all depends. If the file was saved on the network, then it can probably be retrieved. If was on your desktop hard drive, it cannot be recovered. ...
Fri, Aug 5, 2016 2:39 PM