FAQ

Default solution folder, feel free to edit or delete it.

Reset SFMA Mainframe RACF Password
SFMA/OSPA system password reset   ODE Help Desk does not have the access to reset passwords to the financial systems. For SFMS and OSPA, the user sends an...
Wed, Jun 13, 2018 11:51 AM
Adding Software Using Software Center
Adding Software Using the Software Center You can install software (without administrative privileges) Select the Windows icon in the lower le...
Thu, Aug 16, 2018 1:44 PM
Add Ricoh Printer Code on Mac
Open any program from which you normally print From the File menu, choose Print In the printer window, make sure you select the Ricoh printer from th...
Wed, Aug 29, 2018 8:42 AM
What is the maximum size of a file our email system can accept?
Maximum size is 25 MB.  Anything over that we recommend sending it through Secure File Transfer site at  https://district.ode.state.or.us/apps/xfers/ .
Tue, Sep 4, 2018 1:42 PM
How can I add software to my work computer?
Did you know that you can install software without administrative privileges? You can by using the Software Center. Here's how it works: 1.) Sele...
Mon, Sep 17, 2018 1:29 PM
I am using Adobe Pro 2017 and got a window that says "Sign In Required", but I don't have that information. What should I do?
Despite what the title of this window says, you can use the program without using a username and password. Just hit the "Skip" button and you will...
Fri, Jan 4, 2019 1:36 PM
How do I set-up ODE Email on my IPhone
How do I set up my email in Outlook on my phone? Outlook will auto-download to the phone about three minutes after set up and connecting to Wi-Fi. The a...
Fri, Jul 8, 2022 4:00 PM
What are the options for YouTube video accessibility?
YouTube allows users to publish their videos with three different accessibility levels: Public, Unlisted, and Private. Public videos are available to anyon...
Thu, May 21, 2020 8:28 AM
How Do I Set Up Voicemail On My Apple iPhone XR
Click on this link https://www.att.com/devicehowto/tutorial.html#!/stepbystep/id/stepbystep_KM1273402?make=Apple&model=iPhoneXR for instructions.
Mon, Jan 11, 2021 10:04 AM
What do I need to know about using Smartsheets?
Here are a few things to remember for ODE Smartsheet users: 1.) There is NO limit to the number of sheets that you own or the amount of data/attachmen...
Thu, Jun 25, 2020 8:25 AM