FAQ

Default solution folder, feel free to edit or delete it.

What are "Shadow Copies"?
"Shadow Copies" are previous versions of documents that are saved as a back-up. To check for any "Shadow Copies" of your documents, righ...
Mon, Aug 15, 2016 7:18 AM
How do I connect to my desktop remotely from an iPad or Macbook?
Make sure to install Microsoft Remote Desktop Client on your device. You can find this in the App Store. Once it is installed, you will see the following ic...
Tue, Jun 28, 2016 9:57 AM
Free-Reduced Application Instructions
Online Free and Reduced Price Meal Application The Oregon Department of Education Child Nutrition Programs has an on-line Free and Reduced Price Meal...
Thu, Apr 21, 2016 10:49 AM
How do I install the ODEX application on my computer?
  1.) Click the “Start” button in the lower left-hand corner and click “All Programs” from that menu. 2.) Click on “Microsoft System Center 2012 R2...
Thu, Jun 23, 2016 1:36 PM
Outlook is putting some of my agency emails in my Spam (or Junk) folder. Can I fix this?
There is a solution for this problem: 1.) Click on "Junk" (under the "Home" tab in Outlook) and click "Junk E-mail Options&qu...
Fri, Jul 15, 2016 4:40 PM
How do I add a Ricoh printer?
These are instructions for adding a black and white printer. For details on how to add a color printer, click here. Here’s how you add a printer: 1.)...
Fri, Feb 17, 2017 2:40 PM
Can I have messages from another email address (i.e.: OregonLearning.Org) routed to my main ODE email?
 Yes. Use the following steps to route your OregonLearning.Org emails to your main work inbox: 1.) Sign into your OregonLearning.Org account. (To le...
Tue, Jul 26, 2016 10:43 AM
How to Set Up Microsoft Remote Desktop on an iPad or Macbook
How to Set Up Microsoft Remote Desktop on an iPad or Macbook Make sure you have Microsoft Remote Desktop Client installed on your iPad or Macbook. Look...
Fri, Sep 23, 2016 3:51 PM
How do I fix sign in issues in Skype for Business?
Use the following steps to fix the sign-on errors seen with Skype for Business: 1.) Click "Delete my sign-in info". 2.) Con...
Fri, Mar 20, 2020 8:05 AM
How do I set the Home page in my internet browser?
Each browser has a different way to set a Home page. Follow the directions that apply to your preferred browser. Internet Explorer 1.) Open the ...
Thu, Dec 22, 2016 8:39 AM