OIT - Service Desk

Shadow Copies are copies of files that users can view and use to restore older versions of files and folders. (Even those that have been deleted.) Shadow Co...

Shadow Copies of Shared Folders enable users to: Recover files without assistance from the Help Desk staff. Recover files that were not saved using...

Use the following procedure: Navigate to the folder where the deleted file had been stored. Position the cursor over a blank space in the folder. ...

Use the following procedure: Position the cursor so that it is over a blank space in the folder that will be recovered. If the cursor hovers over a f...

Follow these instructions. Enter inside.ode.state.or.us as the address.

Use this article to add a Ricoh as a printer : Add the B&W Ricoh as a printer If the Ricoh you'd like to print to is capable of color use th...

Making color copies using a Ricoh color printer requires manager approval and a special code. Consult your manager to obtain a code before following these i...

Signatures are a great way to make your messages look professional and give your readers easy access to your contact information. ODE has an official signat...

DirectAccess is a service that allows remote users to securely access internal network file shares, websites, and applications. Before you use Direc...

Use the following steps to access your ODE voicemail: 1.) Use a phone to call 503-947-9897. 2.) When you are prompted to put in your extension, yo...