FAQ

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Enabling Multi Factor Authentication for M365 accounts
From: ODE Helpdesk <ODE.Helpdesk@ode.state.or.us> Sent: Monday, March 30, 2020 10:35 AM To: ALL EDUCATION DEPARTMENT STAFF <alleducationdepartments...
Thu, Jul 23, 2020 9:51 AM
How do I fix Normal.dotm Error Message in Word
Open up Word Click on File > Options > Advanced Scroll down to General Click on File Location and changed User Templates to Roaming\Microso...
Mon, Jan 11, 2021 10:02 AM
How do I set up my email in Outlook on my phone?
Outlook will auto-download to the phone about three minutes after set up and connecting to Wi-Fi. The app will appear on the second page.   Tap the appl...
Tue, Mar 23, 2021 12:56 PM
CAPTCHA Error in Secure File Transfer
Try using a different browser.  The captcha code is all controlled by Google, and once it thinks you aren't human, it gets tougher and tougher to get by...
Thu, Mar 25, 2021 10:48 AM
How do I electronically sign a PDF?
See: https://helpx.adobe.com/acrobat/using/signing-pdfs.html Sign a PDF To sign a PDF document or form, you can type, draw, or insert an imag...
Mon, Apr 26, 2021 3:01 PM
How Do I Add My Name to the Secure File List
You will need to go into Workday > Personal Information > Work Contact Information and add your email address.   This will populate the Staff Search p...
Wed, Apr 28, 2021 3:32 PM
How do I send direct messages to external users in Teams?
Use the following steps: 1.) Open MS Teams. 2.) In the "Search" field on the top of the page, type the user's full email address. ...
Fri, Jul 29, 2022 2:01 PM