If you are a “Send As” or “Send on Behalf” delegate for a shared mailbox, it is likely that the change from ode.state.or.us to ode.oregon.gov has broken your ability to do so. This is quite easy to fix, and here are the steps:
- Open Outlook and do a “New Email”
- Click the “From” dropdown button
- Click the “X” next to the old ode.state.or.us version of the mailbox you are wanting to send an e-mail from:
- With the “From” dropdown still up, now click on “Other E-mail Address”
- Now click the “From…” button
- In the Address Book that pops up, either scroll or search for the mailbox you wish to send as and verify it has the new @ode.oregon.gov e-mail address and double-click on it.
- Make sure the “From…” field has the correct mailbox in it and click “OK”
The “From” dropdown will now have the new updated e-mail address and you should be able to send e-mail from it. This will also save it in the dropdown for future use:
If you need further assistance, please e-mail ODE.Helpdesk@ode.oregon.gov